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FREQUENTLY ASKED QUESTIONS

Questions, Answered.

Here are answers to common questions about containers, ordering, delivery, payment, returns and product selection. If your question is not covered, contact our team.

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What sizes of shipping containers do you offer?

Our catalog can include 10ft, 20ft and 40ft containers, including high-cube options. Specialized inventory may also include refrigerated, open-top, modified and other container configurations. Exact availability should be confirmed before purchase.

Are your containers new or used?

Availability can include one-trip/newer units and used containers. Condition can vary by individual unit, so customers should review the product description and confirm the condition, dimensions and specifications before ordering.

What is a one-trip container?

A one-trip container is generally a newer shipping container that has been used for a limited transport journey before being offered for other uses. Condition and availability should be confirmed for the specific unit.

What is a high-cube container?

A high-cube container provides additional internal height compared with a standard-height container. It can be useful when extra vertical clearance or storage volume is important.

Can I use a container for a custom project?

Yes. Containers are commonly adapted for storage rooms, workshops, offices, retail spaces, agricultural uses and other custom projects. Any modification should be planned around the container's structure and intended use.

How does delivery work?

Delivery depends on the selected container, destination, road access, site conditions, unloading equipment and carrier availability. Before dispatch, customers should confirm the delivery address and make sure the site is accessible and prepared.

How should I prepare my site for delivery?

The site should have a suitable, stable placement area with enough clearance for the delivery vehicle and unloading process. Remove obstacles and confirm overhead, gate and roadway clearance before scheduling delivery.

Do you offer financing?

Financing or payment arrangements may depend on the purchase, customer eligibility and current terms. Contact West Trailers Group for the options available for your order. Financing should not be assumed unless confirmed in writing.

Can prices change?

Yes. Product availability, market conditions, delivery costs and inventory can affect pricing. The price shown for a product should be confirmed at the time of purchase.

How can I contact West Trailers Group?

Email [email protected]. A telephone number can be added to the website later through the WordPress contact settings.

What should I confirm before ordering?

Confirm the exact size, container type, condition, colour if applicable, doors and configuration, price, delivery location, delivery charges, site access requirements and any special modifications or accessories.

What does “used” mean?

Used containers have previously been in service and can show cosmetic wear such as dents, surface rust or other signs of use. The condition varies by individual unit, so ask for the condition of the specific container before ordering.

What is a refrigerated container?

A refrigerated or reefer container is designed for temperature-controlled applications. Its condition, operating capability and electrical requirements should be confirmed for the exact unit before purchase.

What is an open-top container?

An open-top configuration is useful for cargo or projects where loading from above is important. Confirm the exact roof, cover and loading configuration of the unit being purchased.

Can I request a custom or modified container?

Some containers can be modified for offices, workshops, retail, storage or other projects. Custom work should be discussed and confirmed before the order is finalized because modifications can affect price, delivery and return eligibility.

What happens if the delivered container is damaged?

Inspect the container as soon as it arrives. Record visible damage or discrepancies and take photographs. Notify West Trailers Group promptly so the issue can be reviewed against the confirmed order and delivery arrangement.

Can I return a container after delivery?

Returns depend on the specific order, product condition, delivery status and applicable purchase terms. Contact West Trailers Group before attempting to move or return a container.

How do I request a quote?

Contact [email protected] with the container type, size, quantity, delivery location and any special requirements. This helps the team provide a more accurate response.

WTWEST TRAILERS GROUP

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