PURCHASE PROTECTION

Refund And Returns Policy

Because shipping containers are physical goods that may be allocated, transported and delivered specifically for an order, return and refund terms depend on the product, order status and agreed purchase terms.

Before requesting a return

• Contact West Trailers Group before sending or moving a container.
• Provide the order number, product name and reason for the request.
• Provide photographs where the request concerns damage, condition or a discrepancy.
• Do not arrange an unauthorised return or removal without written instructions.

Potential reasons for review

A request may be reviewed where an incorrect item was supplied, a confirmed order differs materially from the agreed product, or a documented delivery/product issue exists. Eligibility and any refund amount depend on the circumstances and applicable terms.

Refund timing

If a refund is approved, the timing and method depend on the original payment method and the terms applicable to the order.

Important: This is general website information, not a promise that every order is refundable. The final return/refund terms should be confirmed before purchase.

Items that may require special review

Custom-modified, specially sourced, delivered or otherwise allocated containers may have different return conditions. Any special return terms should be confirmed in writing before payment.

Damaged or incorrect deliveries

If a container arrives with a material discrepancy or visible delivery damage, document the issue and notify West Trailers Group promptly. Do not arrange an unauthorised return.